Quality Management Systems for ANS Providers

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Quality Management Systems for ANS Providers

Post  Eddy_kn on Wed Oct 12, 2011 11:13 am

Quality Management Systems for ANS Providers

Focus and increase customer satisfaction, reduce non quality costs and increase safety and efficiency in Air Navigation System administration and operation.


How You Will Benefit

* Manage your operation with a systemic process-based approach, oriented to customer and team satisfaction
* Increase your safety in ANS operations, focusing on operation defects and damage
* Reduce your operational costs focusing on a job well done
* Develop a quality culture to increase customer satisfaction and team coordination
* Know the key points of a quality system and the implementation process in the Air Navigation System administration
* Know the relation between the ISO 9001:2000 model, the JAA and FAA quality standards and ICAO recommendations
* Compare different quality, safety and service best practices in the aviation industry


Designed for

* General managers of Air Navigation System organisations
* Personnel from civil aviation authorities
* Operations and maintenance managers and
* Supervisors from ANS
* Air Traffic Controllers
* ANS operations personnel


Course Content

* Air Navigation System Model for quality management and customer service
* Quality culture
* Quality principles
* Process approach
* ISO 9001:2000 model and ISO 9000 series standards
* Quality costs and process efficiency Quality and service policies
* JAA and FAA quality management standards
* ICAO recommendations on ANS quality and safety assurance, Customer service standards
* Quality and service audits
* Organization for quality management
* Integration of other management standards to a quality management system


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Eddy_kn

Posts : 193
Join date : 2011-10-12

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